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TERMS & CONDITIONS

This page will go over the terms and conditions of sale when purchasing with Steel Creations. By completing your purchase with us, you agree to our Terms and Conditions and will be bound by them. 

GENERAL TERMS

Our current manufacturing lead-times average 1 week from the customer's order date for custom items. Although may sometimes be longer, up to 4 weeks depending on item quantity, item size/weight, location, & current stock levels at the time of purchase. 

All prices and services on our website are in US dollars and are valid and effective only in the continental U.S.

Steel Creations makes the effort to make sure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and if the order has been confirmed and your credit card has been charged. If your card has been charged for the purchase and your order is cancelled, we will issue a credit to your credit card in the amount of the original charge.

Steel specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size or other features. 

The total order amount which includes sales tax, shipping, or delivery charges will be charged to your credit card account.

SALE ITEMS

Sale item orders cannot be cancelled. Sale items are final sale and cannot be returned. No price adjustments are given on or due to prior sales.

ORDER CANCELLATIONS

We cannot accept order cancellations on any custom-made or custom-cut items past 5 hours after order placement. This includes, but is not limited to custom names, custom design/cut, custom color, or custom text. All purchases are made to order, and can not be refunded or cancelled due to time and resources allocated to the fulfillment of that item. 

For all other items that have shipped: Find the return polity that applies below. 

WARRANTY FOR DAMAGED ITEMS

If you have received a damaged, defective, or incorrect item, please contact us immediately at support@steelcreationsusa.com.  We will email you a Return Authorization Form and details regarding the return and replacement of your order.

RETURN PROCEDURE

We will accept returns on non-custom items. You must repack the item securely in its original box. You also must return the item along with a completed Return Authorization Form within 10 days of receiving the item.

Shipping charges are non-refundable, and you are responsible for the return shipping charges. There will also be a restocking/handling charge of 15% of the purchase price and will be ducted from the refund amount.

If you have received a damaged, defective, or incorrect item, please refer to the procedure listed above.

 

Item will be inspected upon return. When item is received and in good condition, we will issue a credit to the original credit card charged within 4 business days. 

PRIVACY POLICY

View our Privacy Policy Here.

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